Back in April, I headed to the Target Optical Center for an eye exam and a few boxes of contacts.  Unfortunately, the clerks there were unable to verify my vision insurance before the appointment.  I didn’t know this, though, because the guy that left this message on my answering machine had a very thick Indian accent that I could barely understand in digitized form.  Long story short:  After receiving the exam and contacts, I was informed that they expected full payment for the rendered services.  I did not have those kinds of funds available, though, and felt quite put out by this sudden news (which is exactly why I had given them my insurance information beforehand).

Today, I found myself again out of contacts.  I went to the nearest Target store, thinking that each store’s records would be connected in some fashion.  They are not, as it turns out, so I asked the clerk if she could call some other stores to see if they had my file.  I thought I remembered getting my exam done at the Gartrell store, but wasn’t completely sure.  Who can remember such things?

She called them to ask, “Can you look and see if you have a patient’s file?”  There was a momentary pause then she added, “Cutaia.  First name, Brian.”  Immediately, “Oh, you do have it.  Can you fax that to me?  Thank you.”

As she hung up the phone, she said to me pleasantly, “They knew you right away!”

Funny…I didn’t remember being too hard on those guys.  Apparently, though, I make an impression when I’m dissatisfied with a service.  Oh well…